NDX Dental Art

Haneen Noori 3 months ago

I was introduced to this dental lab at the NLDA Convention last summer, and I’ve been using them ever since. I initially started sending removable cases because of the long turnaround times with our local labs, but after seeing the exceptional quality of their work, I switched all of my removable and fixed cases to them. The quality is consistently outstanding, their turnaround times are incredibly fast, and their pricing provides great value for patients. The team is also extremely responsive and always available to answer questions or provide support when needed. I essentially have them on speed dial - they always respond within minutes! I’ve recommended them to several colleagues, and we’ve all had excellent experiences. Without a doubt, the best dental lab I’ve worked with in Canada. Highly recommend!

Faith Garvelink 2 years ago

I am shocked to see all of these bad reviews. I am the office manager of a Dental Practice and we have been using this lab since we opened and have send them probably 1000 cases. They are an excellent lab and we are very happy with them. They do good work, communicate very well and if there ever is an issue it is resolved quickly. I highly recommend them!!

Edward Liu 2 years ago

Send upper and lower denture to process. They sent me back a pair of denture that does not belong to this patient. It was embassing to deliver these two dentures in front of patients without looking like a fool. Calling back the lab but the manager simple do not care. told me that it will turn out in a week or two. NO follow up. I tried to call back two days after waiting for ten minutes to talk with receptionist that the mixed up denture is picked up and returned I should not be charged against my account for their mess up. He actually told I would be charged for their mistake. I lost four hours of time to get this case setup and lost my teeth that was sent to them. At the end the unprofessional staff is so bad and told me that will charge me for their mistake. Stay away from this lab because they got wrong people working there. Help.

** 2 years ago

they seem to be unable to understand basic anatomy. they are printing mandibular custom trays with the handle horizontal. they consistently fail to set posterior mandibular teeth on the ridge. They mismatch tooth moulds. overall a horrendous lab. I called to talk to them about these issues and the call gets dropped. They are so inept, It's rumored they send their cases to China. Avoid at all costs. I partnered with Dandy Labs and they set me up with a digital workflow for free. my lab costs per arch are $150 cheaper and of actual quality. It allows me to complete dentures in 2-3 appointments instead of 5 with this terrible NDX lab Avoid Dental Arts NDX at all costs

Angela Avery 3 years ago

I wish we would have been told of all fees involved. There were a lot of hidden charges they don't tell you about. What lab charges you to articulate the model? It's more $ to send a scan. No thank you.